If you are not satisfied with the service you receive from any member of the Practice Team or you want to make a complaint please contact the Practice Manager, Margaret Pollock. You can write or telephone.

If you are not happy with the way we deal with your complaint you can contact the Patient Advice and Liaison Service (PALS) at North Eastern Derbyshire Primary Care Trust (PCT) on 01246 544604. They will help you to sort the problem out and can put you in touch with the Independent Complaints Authority Service (ICAS).