• Living outside the Practice area
• Irretrievable breakdown of the doctor/patient relationship
• Violence or threatening behaviour to any practice staff
• Rudeness to any Practice Staff

We have zero Tolerance Policy of violence against all practice staff. We will immediately remove any patient from our list for violence or abuse against any Doctor or Employee.

Confidentiality

Your records are safe with us. Both your paper and computer records are confidential. We comply with the Data Protection Act 1998 which lays down legal requirements for computer users such as ourselves. The doctors and staff have a legal duty to maintain the highest level of confidentiality about patient information.

We ask for information about yourself so that you can receive the best possible care and treatment. We keep this information, together with details of your care, to ensure that your doctor or nurse has accurate and up to date information .

Any enquiries we receive about you by another person, e.g. Insurance Company/Solicitors will only be given if we have your signed authority

Our Responsibilities to patients

The Practice is dedicated to achieving and maintaining a quality health service to meet the needs of our patients.

We aim to see all patients who wish to see a GP within 48 hours. We also aim to provide all our services in a courteous manner

You can help us by:

• Treating our staff politely
• Providing uptodate address and telephone number to that our records are kept upto date
• Arriving promptly for your appointment
• Cancelling any appointment you do not need so that someone else can take the appointment
• Switching off your mobile phone whilst in the Surgery

FREEDOM OF INFORMATION ACT

Information to be added.